Cancellation Policy

Refunds are based on the time between when you cancel and your session's scheduled start time. The window is measured from the start_date stored on your booking.

When a refund applies, the amount is returned to the original payment method through Stripe. The host's payout transfer is reversed in the same proportion as your refund.

Both the guest who made the booking and the studio's host can cancel a session. Hosts are encouraged to cancel only when genuinely unable to honour a booking, as repeated host cancellations affect their standing on Studio Nest.

Completed sessions cannot be cancelled or refunded after the fact.

If a host cancels a confirmed session, the guest receives a full refund regardless of timing. We review hosts who cancel close to a session start and may restrict their ability to list.

Any engineer add-on fee is refunded on the same terms as the session itself — in full if cancelled more than 48 hours out, at 50% within 24–48 hours, and not at all within 24 hours.

The platform service fee is non-refundable once a session is confirmed.

You can cancel from the Bookings page in the app. Open the booking, choose Cancel, and the refund will be processed automatically according to this policy.

If you believe your situation warrants an exception (for example, an emergency or a host-side issue), contact the host through in-app messaging first, then reach out to support.

We may update this Cancellation Policy from time to time. When we do, we'll revise the 'Last updated' date at the top of this page. The policy in effect at the time you book applies to that booking.

If you have questions about a cancellation or refund, contact us through the support channels available in the app.